Candidates must read, agree to be bound/abide by the terms and conditions of the Citrix Non-Disclosure Confidentiality Agreement before beginning any examination.

No candidates will participate in any cheating incident, breach of security, misconduct or any actions that will compromise the integrity or confidentiality of a Citrix examination or otherwise compromise the integrity or confidentiality of Citrix Certification programs. Such behaviors include, but are not limited to, the following:

• Making public the questions, answers or any of the content of this exam with any person, without prior written approval from Citrix;
• Reproducing (by any means including reconstruction through memorization), advertising, selling and/or distributing actual exam content by any means including web postings, discussion forums, chat rooms, study guides, etc;
• Using any aids, notes, equipment, or other materials not authorized by Test Delivery Partners or Citrix during the exam;
• Removing or attempting to remove exam materials including questions, responses, graphics or notes (in any format), dry erase boards, or scratch paper from the testing room;
• Providing falsified documentation as means of false identity or false address when registering or taking an exam including impersonating another candidate or soliciting someone to take an exam on your behalf;
• Using falsified or altered certificates, score reports or other documents or electronic media to misrepresent certification status;
• Altering or tampering with the testing facility equipment or attempt to use the equipment for any function other than taking a Citrix certification exam;
• Giving, receiving or obtaining assistance of any kind for any Citrix examination;
• Causing a disturbance or behaving unprofessionally at any testing facility;
• Talking or communicating with other exam-takers while in the testing room;
• Tampering or unauthorized use of testing facility equipment, including the testing computer;
• Breaching the terms of the Citrix Exam Retake Policy and Candidate Agreements;

Classifying Scores as Indeterminate
Citrix Education regularly monitors the performance of all exams to identify candidate violations of the Citrix Candidate Conduct Policy and ensure the validity of exam results.  During the monitoring of exam performance, Citrix Education may classify scores as indeterminate when aberrancies in performance are detected for which there is no satisfactory explanation. A classification of indeterminate results can stem from a breach in the Candidate Conduct Policy or from other factors. If scores are classified as indeterminate, candidates will be advised of options for retaking the exam. Scores classified as indeterminate will not be reported to anyone other than the candidate and will be removed from Citrix’s Certification Manager/I7 database. If a breach of the Candidate Conduct Policy has contributed to the classification of indeterminate of results, Citrix Education may also take additional action as described below.

Notification of Violations of Policy and Possible Sanctions
If Citrix Education determines that any candidate has violated the terms and agreements included in this policy, written notice of the violations and applicable sanctions will be sent to the candidate. Candidates will have an opportunity to provide relevant information to the evaluation of the allegation. It is the candidate’s sole responsibility to ensure that their current contact information, including address and email address, are stored in Citrix’s Certification Manager/I7 which can be accessed at http://citrixcertmanager.com.

Appeals Process
After a candidate has received written notice of violation and applicable sanctions from Citrix, the candidate will have thirty (30) calendar days to file a written request for an appeal pursuant to the Citrix Candidate Appeals Process.

Remedies for Violating the Candidate Conduct Policy
Any candidate determined by Citrix to have violated the Citrix Candidate Conduct Policy will be subject, but not limited, to some or a combination of the following remedies, if determined necessary by Citrix based on the seriousness of the incident or violation:

• Denial of a Citrix certification for the applicable examination for a maximum period of 12 calendar months from the date of such determination
• Indetermination of scores and requirement to retake an examination
• Ineligibility to register and/or schedule ANY Citrix examination for a period of 12 calendar months
• Any and all other appropriate actions, including legal remedies, that Citrix deems necessary and appropriate to enforce Citrix’s Candidate Conduct Policy

Reporting Violations of the Candidate Conduct Policy
Individuals with information or evidence indicating that any type of improper behavior as listed in this policy or any infringement of legal rights has occurred should submit a written report to and/or telephone Citrix Education.

Written reports can be submitted by email to training@citrix.com or otherwise mailed to Citrix Education ATTN: Director of Content Development, 851 West Cypress Creek Road, Fort Lauderdale FL 33309.  Telephonic reports can be made at 954-267-3000 or in the US and Canada TOLL FREE at 800-393-1888.

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